Refund policy
Return Policy
We want every North & Pearl order to arrive as expected. Please review this policy before sending any item back, and contact support first so we can confirm eligibility and next steps for your order.
Return window
Items may be eligible for return within 14 days of delivery when they are unused, unworn, undamaged, and returned with original packaging. Return eligibility must be approved by support before the item is sent back.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will review the issue and help determine the appropriate resolution.
Items that cannot be returned
- Items that have been worn, used, altered, or damaged after delivery
- Items returned without prior approval from support
- Gift cards
How to start a return
Contact North & Pearl support with your order number, the item you would like reviewed, and the reason for the request. If the return is approved, we will provide the next steps. Please do not send items back before your request is approved.
Return shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges, when applicable, are not refundable.
Refunds
Approved refunds are issued to the original payment method after the returned item is received and inspected. Your bank or payment provider may require additional time to post the refund.
Exchanges
Exchange availability depends on the item and order details. Contact support so we can review the request before any item is returned.