North & Pearl
FAQ
How do I choose the right option?
Choose the birth month, zodiac sign, initial, or size shown on the product page. Most North & Pearl pieces ship exactly as shown in the product photos; select styles are personalized with the name or initials you enter at checkout, with engraving included at no extra cost. Orders ship within 7–10 business days, and US standard shipping is free.
What materials are used?
Materials can vary by product. North & Pearl lists product-specific material and finish details only when they are confirmed for that item. We avoid broad claims such as sterling silver, gold vermeil, waterproof, tarnish-free, nickel-free, or hypoallergenic unless verified for the exact product.
What is your return policy?
Standard items may be eligible for return within 14 days of delivery when unused, unworn, undamaged, and returned with original packaging. Contact support before starting any return or exchange request so the order can be reviewed.
How should I care for my jewelry?
Store jewelry separately, keep it away from harsh chemicals, and clean gently with a soft dry cloth. Review the Jewelry Care Guide and any product-specific care details before regular wear.
FAQ
Helpful answers before you order
How do I choose the right option?
Choose the birth month, zodiac sign, initial, or size shown on the product page. Most pieces ship exactly as shown, and select styles are personalized with a name or initials at checkout, and it ships exactly as pictured.
What materials are used?
We only publish material claims once they're confirmed against supplier documentation, so what's listed here is what we've verified for that specific item.
How long will my order take?
All North & Pearl jewelry ships within 7–10 business days.
What is your return policy?
Standard items may be eligible for return within 14 days of delivery when unused, unworn, and undamaged. Contact support before starting any return or exchange request.