North & Pearl
FAQ
How does personalization work?
Choose a product, enter the requested personalization details, and review spelling carefully before checkout. Personalized details are prepared from the information entered at the time of order.
What materials are used?
Materials can vary by product. North & Pearl lists product-specific material and finish details only when they are confirmed for that item. We avoid broad claims such as sterling silver, gold vermeil, waterproof, tarnish-free, nickel-free, or hypoallergenic unless verified for the exact product.
Can personalized items be returned?
Personalized and custom items are generally final sale unless they arrive defective, damaged, or incorrect. Contact support before starting any return or exchange request so the order can be reviewed.
How should I care for my jewelry?
Store jewelry separately, keep it away from harsh chemicals, and clean gently with a soft dry cloth. Review the Jewelry Care Guide and any product-specific care details before regular wear.
FAQ
Helpful answers before you order
How does personalization work?
Choose the product, enter the personalization details requested on the product page, and review spelling carefully before checkout.
What materials are used?
Materials can vary by piece and are listed on each product page when confirmed. North & Pearl avoids material and performance claims unless they are verified for that specific item.
How long will my order take?
Some personalized pieces may require production time before shipping. Product pages and checkout messaging should be reviewed for the clearest available timing before you place an order.
Can personalized items be returned?
Personalized and custom items are generally final sale unless they arrive defective, damaged, or incorrect. Contact support before starting any return or exchange request.