Returns & Exchanges

We want every North & Pearl order to arrive as expected. Please contact support before sending anything back so we can review your order and confirm the correct next step.

Return window

Items may be eligible for return within 14 days of delivery when they are unused, unworn, undamaged, and returned with original packaging. Return eligibility must be approved by support before the item is sent back.

Personalized items

Pieces that are personalized with a name or initials are made to your order and cannot be returned or exchanged for a change of mind, including for a misspelling entered at checkout. Please double-check spelling and capitalization before you order. Personalized items are still covered if they arrive damaged, defective, or engraved differently from what you submitted — contact support within 7 days of delivery with your order number and clear photos.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, contact support within 7 days of delivery with your order number and clear photos of the item and packaging.

How to start a return

Send your order number, the item you would like reviewed, and the reason for the request. If the return is approved, we will provide the next steps. Please do not send items back before your request is approved.

Return shipping and refunds

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Approved refunds are issued to the original payment method after the returned item is received and inspected.