Returns & Exchanges

Personalized and custom items are generally final sale unless they arrive defective, damaged, or incorrect. Standard, non-personalized items may be eligible for return when they are unused, unworn, and approved by support.

Please contact North & Pearl before sending anything back so the support team can review the order and provide the correct next step.

Personalized orders

Customers are responsible for entering personalization details accurately. If an item arrives with an error caused by production or fulfillment, contact support with your order details and photos so the issue can be reviewed.

Damaged, defective, or incorrect items

If an order arrives damaged, defective, or incorrect, contact support promptly with your order number and clear photos of the item and packaging.